Job Description

At Layton Aquarium and Wildlife Center, we are passionate about providing our guests with unforgettable experiences while fostering a fun and educational environment for all. We are currently seeking a dedicated Guest Services/Cashier to join our team and help create a welcoming atmosphere for our visitors. 

Key Responsibilities:  

• Provide friendly, efficient, and personalized service to all guests. 
• Promote and sell memberships, premium animal interactions, gift shop products, birthday parties, and other services. 
• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices 
• Assist with daily operational tasks, such as inventory checks, cleaning, and special events, as needed. 
• Process cash and card transactions accurately and efficiently. 
• Maintain a clean and organized cashier area, ensuring products are stocked and displayed 
• Handle customer concerns with patience and empathy, striving for the best possible resolution. 
• Meet or exceed sales goals and performance targets 
• Help in-store visual merchandising and displays to enhance product visibility 
• Maintain a clean and safe work environment by following all safety guidelines and store policies 
• Participate in team meetings and training sessions to improve product knowledge and sales techniques 

Qualifications:  

• Previous experience in customer service, sales, or retail is required 
• High school diploma or equivalent; additional education or retail experience is a plus 
• A friendly and approachable demeanor with a passion for creating memorable experiences for others. 
• Strong communication skills and the ability to engage with a wide range of guests. 
• Customer-focused with a passion for helping others 
• A proactive attitude with a focus on sales and upselling. 
• Ability to multitask and work efficiently in a fast-paced environment 
• Ability to work well in a team environment and take initiative 
• Basic math skills for processing transactions and handling cash 
• Ability to stand for extended periods and lift merchandise as needed 
• Availability to work weekends, holidays, and flexible shifts 

Work Environment:  

• Work in a dynamic and fun environment surrounded by amazing wildlife! 
• Competitive pay and opportunities for advancement. 
• Employee discounts and perks. 
• A chance to be part of a dedicated team that makes a positive impact on the community. 

If you’re passionate about customer service and enjoy engaging with people, we’d love to hear from you! 

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