Job Description

Honda of Middleburg Heights is hiring an Experienced Call Center/ Customer Service Representative This Job is FOR YOU if you:

• Have Previous Call Center Experience
• Are comfortable interacting via the Phone for an 8 hour shift
• Excel in Customer Service and have Proven Communication Skills
• Appreciate training, a script to follow to ensure success and an aggressive pay plan to reward your efforts and achievements!

Why it’s GREAT:

• Never Boring
• Hourly plus Generous Monthly Bonuses and Incentives!
• Excellent Benefits
• Fun and Exciting Work Environment

Responsibilities and Qualifications:

• Answer inbound calls from our own service customers and Set Appointments
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
• Follow up with customers as needed to reset any missed appointments
• Participate in team and process training sessions – keeping positive relationships with teammates, sales teams and dealership management.
• Utilize our computer tracking system daily.
• Previous Customer Service experience a must!
• Excellent computer skills required
• Valid Driver’s License

Benefits

• Medical, Dental & Vision Insurance
• 401K Plan + Match
• Paid time off and vacation
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Saturday Lunches
• Family owned and operated
• Long term job security
• Discounts on products and services

We are an equal opportunity employer and prohibit discrimination/harassment in regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Tags

Hourly pay, Full time, Local area, Shift work,

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