Job Description

Summary of Position

Team Members contribute to the success of Coffee Action West by preparing food and beverages according to Dunkin’ Brands operational standards, providing guests with great service and maintaining a clean, safe, and organized workspace. Team Members will always maintain an environment that promotes Coffee Action West’s guiding principles.

Primary Responsibilities

• Follow Dunkin’ Brand standards, recipes and systems
• Follow food safety standards
• Prepare food and beverages
• Assemble and package orders and serve to guests
• Understand restaurant menu including limited time offers and promotions and be able to answer guest questions
• Maintain a clean and organized workstation
• Clean equipment and guest areas
• Stocking items such as cups, lids, etc at workstation
• Take orders at the Drive Thru or Front Counter POS and handle payments
• Follow speed of service standards
• Serve and communicate with guests
• Maintain a guest focused culture in the restaurant
• Communicate effectively with managers and coworkers
• Maintain organized stockroom and refrigerated areas

Required Skills and Experience

• Works well with others in a fast-paced team environment
• Demonstrates honesty and a positive attitude
• Willingness to learn and adapt to change
• Guest focused
• Problem solving

Physical Demands / Working Conditions

• Standing on feet
• Repetitive motion including bending, stooping and reaching
• Lifting objects, ice, products, boxes up to 20 lbs (if applicable)
• Wearing a headset
• Working in a small space

Founded in 1950, Dunkin' is America's favorite all-day, everyday stop for coffee and baked goods. Dunkin' is a market leader in the hot regular/decaf/flavored coffee, iced regular/decaf/flavored coffee, donut, bagel and muffin categories. Dunkin' has earned a No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 years running. The company has more than 13,100 restaurants in 41 countries worldwide. Based in Canton, Mass., Dunkin' is part of the Dunkin' Brands Group, Inc. family of companies.

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