Job Description
Drive a customer-centric and service-oriented organization required to manage division-specific projects and represent the voice of the customer at the Supply Chain (SC) leadership table. Act as the primary liaison for divisions; representing the divisions' specific needs related to Supply Chain. Partner with Supply Chain teams in General Office (GO), distribution center (DC) Operations, and Merchandising to drive the strategy for cross-functional collaboration to meet divisions' needs, resolve issues and collectively ensure the success of the business. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
Minimum - Bachelor's Degree
- 3+ years customer account management experience
- 5+ years of experience across multiple roles in divisions, Merchandising, Supply Chain, Distribution, Planning, and Manufacturing
- Proficient in Microsoft Office
- Ability to build authentic relationships
- Capable of enforcing velocity of execution over perfection
- Problem solver who can drive data-based decision-making and set a culture of learning/feedback
- Ability to challenge the organization to change behavior or processes that drive improved client satisfaction, financial performance or operational efficiencies
- Ability to embrace data-driven decision-making and drive a culture of evaluation and learning
Desired - Master's Degree- Develop the strategy for seamless problem-solving and Enterprise-wide collaboration to successfully meet the needs of the customer
- Maintain a customer advocacy mindset at the SC leadership table
- Understand each division's unique needs and priorities to ensure nuances are reflected in supply chain processes / decisions
- Attend relevant meetings across orgs and visit stores to drive visibility
- Liaise for division leadership on SC related division concerns, needs, priorities or projects that require multi-touch resolution (e.g., allocation, new item setup, ad planning)
- Define division-specific service expectations and closely monitor performance to ensure division expectations are met
- Manage critical or urgent issues, liaise between relevant stakeholders (e.g., GO, DC Ops, Merch) at Kroger to resolve complex issues and close the feedback loop with division leadership
- Escalate high priority items that cannot be solved with existing infrastructure to VP of Account Management
- Identify ways to push organization to streamline / improve processes based on customer feedback
- Communicate and elevate when necessary, divisions' concerns to Merchandising and Supply Chain
- Identify opportunities for longer term improvement projects to solve persistent issues for divisions (e.g., data inventory visibility, SLA refinement for store delivery)
- Deploy best practices across regions in collaboration with SC Strategy and SC leaders
- Travel to Kroger locations across the U.S. for relevant stakeholder interface
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
Job Tags
Permanent employment, Work at office,