Job Description

Salary: $61,850 - 78,000 per year Requirements:

• I am looking for candidates with a Bachelor’s degree in Information Technology, Computer Science, or a relevant field, accompanied by 5 to 8 years of experience in system administration, particularly in a senior or escalation capacity. A current DoD 8570 IAT Level II certification (such as Security+ CE, CySA+, GSEC, or SSCP) is essential. Additionally, candidates should possess deep, hands-on knowledge of Microsoft enterprise environments, including Windows 10/11, Azure AD/Entra ID administration, M365 administration, and Group Policy Management (GPO). A proven capability to perform extensive troubleshooting of networking protocols (including TCP/IP fundamentals, DNS, DHCP, and VPNs) is also required. Proficiency in automation and diagnostic scripting (with PowerShell being mandatory), as well as experience with enterprise management tools and ticketing systems, is crucial. Exceptional analytical and problem-solving abilities, alongside a strong commitment to ITIL best practices in incident, problem, and knowledge management, are expected. Candidates must also be able to obtain an active Secret clearance.

Responsibilities:

• In this role, the Senior IT Support Help Desk Specialist will serve as the main escalation point for complex and impactful incidents related to software, hardware, and core enterprise systems that cannot be resolved by Tier 1 staff. This position will lead advanced troubleshooting efforts across various operating environments, including Windows, the O365 suite, virtual environments, and complex network connectivity issues. You will conduct in-depth Root Cause Analysis (RCA) for recurring issues, partnering with engineering and cybersecurity teams to deliver long-term solutions. Furthermore, you will implement strategic process improvements, create comprehensive troubleshooting guides, and manage the knowledge base to enhance the overall capabilities of our IT support organization. You will also be responsible for managing advanced user configurations and access controls, utilizing scripting languages to automate repetitive tasks, mentoring junior support team members, and maintaining accurate documentation of complex resolutions within our enterprise ticketing system while adhering to ITIL framework standards.

Technologies:

• Azure
• Hardware
• Support
• ITIL
• Network
• PowerShell
• Security
• TCP/IP
• Windows
• Office 365
• Cloud
• Active Directory
• ITSM
• ServiceNow
• VPN

More:

At GovCIO, we are a passionate team dedicated to transforming government IT. Each day, we strive to positively impact how government agencies operate and serve the public through innovative IT services and solutions. We recognize that we cannot achieve our goals alone. We are seeking talented individuals who want to contribute to our mission and help us elevate our culture and attract more exceptional people. Are you ready to join us on this transformative journey?

Thank you for considering a career with us. We value meaningful work and collaboration, and we offer a range of additional perks aimed at supporting both personal and professional well-being. Our comprehensive benefits include an Employee Assistance Program, corporate discounts, training and certification assistance, and a flexible work environment, among others.

We are an Equal Opportunity Employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or veteran status.

The expected salary range for this position is USD $61,850.00 - USD $78,000.00 per year, with the understanding that actual pay may vary based on varied individual factors such as experience and internal equity.

last updated 49 week of 2025

Job Tags

Full time, Work at office, Flexible hours,

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