Job Description

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Ability to make a difference through our Corporate Social Responsibility activities like Planet 21.

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Job Description

The Housekeeping Manager will assist the Director of Housekeeping in maintaining hotel facilities in a clean, sanitary, and orderly condition keeping as a priority the safety and security of our guests and employees.

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Supervise and direct all activities of lobby, housemen, and laundry colleagues assigned to their areas
• Assure that quality standards of cleanliness are met at all times in guest rooms and public areas
• Communicate repair work and unsafe conditions to the appropriate department
• Communicate areas in need of special cleaning as well as any missing items
• Communicate in room changes and any room status changes to the Front Desk
• Be familiar with all the rules, policies, and standard operating procedures for the Housekeeping department
• Assist with the training of all new hires and the retraining of senior colleagues
• Review and evaluate colleague performance records to comply with company standards in the department
• Plan and coordinate daily staffing levels and make any necessary changes
• Assist in maintaining colleagues daily work hours and records
• Plan, schedule and execute special projects such as general cleaning and carpet shampooing
• Ensure that par stocks (linens and amenity supplies) are maintained at specified levels, follow up on any waste detected, and take recurring corrections
• Assist with monthly inventory counts
• Assist with the preparation of the weekly payroll
• Assist with the preparation of the weekly schedule
• Inspection of all rooms to ensure Fairmont Standards are being followed
• Coaches, counsels, and delivers corrective action as required
• Perform all other duties as requested.
• Conduct a staff meeting with staff on a regular basis with minutes to Human Resources.
• Assist the Director of Housekeeping in developing agendas and conducting monthly department staff meetings.
• Other duties as required.

Qualifications

• Long hours sometimes may be required. 
• Medium work – Exerting up to 50 pounds of force occasionally, and /or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of a particular need.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guests.
• Must have knowledge of the entire Housekeeping operation including payroll, cost controls, scheduling, inventory control, ordering, colleague coaching & counseling and performance reviews.
• Ability to work well under pressure
• Willingness to work a flexible schedule
• Excellent oral and written communication skills
• 2-3 years of Housekeeping Supervisory experience required
• Multilingual ability an asset – preferably English/Spanish
• Proficiency with Opera and Microsoft Office products is preferred

Additional Information

Salary is $72,000.00 to $75,000.00 annually.

All your information will be kept confidential according to EEO guidelines.

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