About the job
Position : Help Desk Technician (L1)
Job Type: Full-time
Schedule: 8A-5P Monday - Friday
Pay Range: $21.64 (Approx. $45k/yr)-31.25 (Approx. $65k/yr)per hour
Must be authorized to work in the US without any sponsorship
Location: Plano, TX. Initially remote and eventually onsite, hybrid-TBD
No relocation assistance offered
Are you a high-energy eager Techie kind of person who loves resolving client issues and being their hero? If so, DivergeIT may be the right play for you, especially if you also want to learn cool new stuff on a daily basis.
About Us:
At DivergeIT, we're recognized for our innovative approach to IT consulting and managed services. We help organizations navigate digital transformation by delivering tailored technology strategies that drive business growth. We're seeking a highly skilled and motivated Help Desk Technician to join our dynamic team and further our commitment to excellence.
Why Join DivergeIT?
At DivergeIT, we offer a collaborative and innovative work environment where your expertise will be valued, and your contributions will make a tangible impact. We are committed to supporting your professional growth through continuous learning opportunities and certifications.
Position Summary
This is a full-time, on-site role where the Help Desk Specialists will provide support to select clients who possess both Windows and Apple environments. This role will support the latest Office 365 and Cloud-based network technologies (Azure, Endpoint manager, MFA) across multiple client environments. The Help Desk Specialist will be working with a team that is both diverse in experience and training.
The ideal candidate can demonstrate current knowledge of Microsoft 365 (Admin portal), Azure, Intune (Endpoint Manager), Microsoft Windows 10, Office products, and MACs up to Ventura. You must have a solid foundation in troubleshooting user desktop issues concerning network connectivity, email, printers, and user account permissions. Regardless of what you know, this position will challenge you to quickly learn how to support a wide variety of Productivity and Line of Business applications that our clients use to run their businesses. Salary will be commensurate with experience and demonstrated skillset.
Experience Required: 2+ Year IT Technical Support
Education
Preferred Certifications:
Benefits (Once Eligible):
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