Job Title: Help Desk Support Location: Columbus, OH 43219 Shift: Mon to Fri 8am to 5pm Duration: 12 Months
It is the first point of contact for the users who call IT Service Desk. While providing the highest level of customer service, the person answers incoming calls, tracks all information in a call tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The position is focused on providing best in class customer service, achieving high levels of first call resolution, and identifying opportunities to streamline/automate agent process.
Responsibilities include:
o Listening to the customer to gain an accurate understanding of the situationo Being empathetic to the customer's situation and having a sense of urgency to resolve the issueo Producing accurate, detailed documentation at the client, problem and incident levelo Resolving conflict
Qualifications:
Company description-3pl Vision boasts over two decades of experience collaborating with leading global enterprises to meet their needs for flexible workforce solutions and on-demand talent. We are a worldwide organization offering strategic workforce management, IT consulting, and on-demand talent services. Our specialization lies in serving various sectors including Financial Services, Healthcare, IT, Life Sciences, Aerospace & Defence, Energy, Retail, Telecom, Manufacturing, and Engineering. "GA01"
Job Type: Contract
Pay: $21.00 per hour
Schedule:
Work Location: In person
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