Job Description

Position Overview

The Order Fulfillment Specialist partners closely with the Enrollment and Caregiver Engagement teams to prepare and ship tablet hardware for family caregivers enrolled in Ceresti's digital health programs. This role is responsible for tablet configuration, quality checks, shipping and receiving, inventory management, and process adherence.

This position requires strong attention to detail, comfort working within defined workflows, and the ability to adapt as volume and processes evolve.

A Noble Cause

At Ceresti, our work directly supports family caregivers caring for loved ones with dementia and other cognitive impairments. Our programs increase caregivers' confidence, knowledge, and capacity while improving patient care and caregiver well-being. For many families, Cerestibecomes a critical support system during an incredibly challenging time.

About Us

Ceresti is an early-stage healthcare technology company led by an experienced leadership team with a track record of building and scaling innovative programs. We value accountability, clarity, collaboration, and continuous improvement. Our environment is fast-moving and evolving, and we expect team members to contribute ideas, follow process, and help improve how work gets done as we grow.

About You

You take ownership of your work and understand the importance of accuracy, consistency, and follow-through. You are comfortable working within established procedures while recognizing that processes will continue to evolve. You notice issues, raise them early, and help resolve them. You work well independently and as part of a cross-functional team.

Key Responsibilities

• Prepare Samsung tablets for shipment to family caregivers following defined procedures
• Installs, configures, and validates software on tablets and SD cards prior to shipment.
• Loads approved applications, updates, and configurations onto tablets according to standardized fulfillment procedures.
• Ensures SD cards are properly prepared, labeled, and inserted to support device functionality.
• Verifies successful software installation through required quality checks before devices are released for shipment.
• Troubleshoots basic device, software, or SD card issues and escalates unresolved issues as needed.
• Documents device setup and configuration status accurately within fulfillment and tracking systems.
• Install required software and configure devices for program use
• Perform quality checks to ensure tablets are fully functional prior to shipment
• Prepare and ship devices via USPS and FedEx
• Receive, inspect, and process returned tablets
• Maintain accurate inventory of devices and supplies
• Order and manage auxiliary supplies as needed
• Maintains data integrity and device security during software installation and device preparation
• Document process updates and suggest improvements when appropriate
• Partner with Enrollment and Caregiver Engagement teams to support timely fulfillment

Required Qualifications

• Intermediate Mac experience, including use of keyboard shortcuts
• Strong attention to detail and ability to manage multiple tasks
• Experience setting up tablets, mobile devices, or similar hardware preferred.
• Comfortable installing software, managing files, and following device configuration workflows.
• Hands-on experience preparing and configuring hardware, including tablets and removable media (SD cards).
• Comfortable following detailed technical setup instructions and quality assurance checklists.
• Strong attention to detail when performing repetitive technical setup tasks.
• Ability to work independently and follow established workflows
• Clear verbal and written communication skills
• Strong collaboration skills and comfort working across teams

Location

• In-office position based in Norwell, MA
• Job Type: Full-time

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