Job Description

Title - Content Manager
Duration - Contract with extension possible
Location - Remote or Cincinnati preferred

Custom screening - sub directly to job, previous scores don't transfer

Location Cincinnati preferred; remote accepted

Project / Responsibilities Own all content surrounding AI technical documents (writing, organizing, maintaining, and improving documentation)

Top Skills (Must Haves) Experience with Confluence/Atlassian, strong technical background and fluency with technical terminology, process and coaching experience

Interview Process 2 rounds (first with manager, second is a panel)

Contract Length 6 months with possibility of extension

Prescreening Details 5 unique prescreen questions required; prior scores will not transfer

We're seeking a detail-oriented and strategic Content Manager to oversee the creation, maintenance, and governance of content across our internal platforms. This role bridges process management, content quality assurance, and technical writing to ensure our content ecosystem is accurate, consistent, and user-friendly.

The ideal candidate thrives on structure, enjoys collaborating with cross-functional teams, and has a keen eye for both detail and design. You'll play a key role in maintaining content standards, guiding contributors, and continuously improving how information is shared across our organization.

Requirements

• 5+ years of experience in content management, knowledge management, or technical writing
• Strong proficiency with Confluence / Atlassian (creating, organizing, and maintaining structured content)
• Technical background with the ability to understand and translate technical terminology into clear documentation
• Experience coaching teams on process adoption and documentation standards
• Excellent written and verbal communication skills; able to simplify complex information
• Strong attention to detail and editorial judgment, ensuring accuracy and consistency
• Proven ability to collaborate with cross-functional and technical teams

Responsibilities

Content Management & Operations

• Manage incoming Jira requests, ensuring submitted content meets established quality and formatting standards
• Respond to Hub user support, access, and export requests, providing timely and accurate issue resolution
• Update and maintain admin-only and shared pages within the content platform
• Perform routine content audits to remove outdated content, fix labeling issues, and maintain overall content accuracy
• Partner with Content Area Owners to review roadmaps, evaluate new content needs, and coordinate large updates or new feature rollouts
• Publish announcements and high-visibility content (e.g., featured content, newsletters), ensuring alignment with communication goals

Content Review & Governance

• Maintain contributor resources such as guidelines, templates, and checklists to ensure content consistency and clarity
• Develop and refine content standards including style guides, page templates, formatting rules, and governance criteria
• Partner with designers to continuously improve contributor experience, adding tools, tips, and best practices to support content creation
• Manage the content review process, ensuring submissions are accurate, searchable, and aligned with brand and usability standards

Technical Writing & Editorial Support

• Write, edit, and maintain admin or system-level pages with clear, concise, user-focused documentation
• Provide feedback and coaching to teams submitting content, helping them improve readability, structure, and formatting
• Offer technical writing guidance and best practices to contributors; potentially develop a "content coaching" or self-service resource center
• Ensure all published content meets organizational standards for quality, accuracy, and usability

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