Cisco Voice Analyst Job at Akaasa Technologies, Fairfax, VA

b1NwTlRNdjRCa2FMT3JNeVMrYWVWblpMR2c9PQ==
  • Akaasa Technologies
  • Fairfax, VA

Job Description

LOCATION DETAILS:

Expect to travel to FFX locations but will also be supporting the service desk at the main FFX HQ location. They have 120 sites for Fairfax County.

ABOUT THE ROLE:

Cisco Voice Analyst


Analysts will perform the following tasks:

  • Work as part of a project team to deploy Cisco IP phones at designated Fairfax County locations. Provide technical support for Unity Connection, Webex Calling, and related systems.
  • Perform advanced MACDs (Moves, Adds, Changes, Deletes) and troubleshoot complex call routing, voicemail, and endpoint issues.
  • Support Voice Support Technician teams; review technical issues, share best practices, and standardize procedures.
  • Engage with network engineers and senior UC engineers to resolve SIP, QoS, routing and trunking issues.
  • Familiarity with installation and configuration of IP based enterprise paging systems (Algo Systems experience is a plus)
  • Maintain accurate configuration and support documentation, including call flow diagrams and escalation paths.
  • Track recurring project issues and contribute to process and service improvements.
  • Excellent communication and documentation skills.
  • Strong customer service orientation with attention to detail.

Ideal candidates will have the following skills and experience:

  • Education: Associate's degree or higher in IT, Telecommunications, or related field (or equivalent experience).
  • 2 3 years supporting Cisco Voice / Unified Communications systems. Experience with Unity Connection, and Webex Control Hub.
  • Understanding of VoIP protocols and network concepts.
  • Familiarity with installation and configuration of IP based enterprise paging systems (Algo Systems experience is a plus)
  • Certifications (Preferred): Cisco CCNA Collaboration or CCNA Enterprise

Job Tags

Similar Jobs

Aramark

General Manager - Facilities - Higher Education Job at Aramark

 ...Qualifications In order to be prepared for this leadership role, qualified candidates will possess: Bachelor's degree level education highly preferred in an area of Food Service, Hospitality, Facilities, or Business Management. The ability to focus on client... 

Huron

Healthcare Consulting Director - Pharmacy Job at Huron

 ...performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key...  ...every level, you can leave an indelible mark on the future of consulting. As a consummate professional, a champion of integrity and... 

Henderson Products, Inc

Hydraulics - Installation Technician Job at Henderson Products, Inc

 ...Roads Safe!Day Shift Hours! Monday - Friday: 5:30AM to 4:00PMHOW YOU WILL CONTRIBUTE: As an Installation Technician in our hydraulics department, you will play a crucial role in the hydraulics bay. Your responsibilities will include installing, servicing, inspecting... 

Cal Farley's Boys Ranch

Lead House Parent Job at Cal Farley's Boys Ranch

 ...Boys Ranch, Texas , located approximately 40 miles northwest of Amarillo. Applicants from across Texas are welcome to apply, but relocation to Boys Ranch is required. Cal Farley's Boys Ranch is a nonprofit child and family service organization that provides... 

Amada - East Texas

Caregiver Needed for Home Care for Veterans Job at Amada - East Texas

 ...About AMADA Senior CareAMADA Senior Care provides high-quality, non-medical, in-home care services to seniors, including many veterans. Our mission is to promote dignity, independence, and quality of life for every client we serve.Employee Benefits* Health...